Everything you need
An AI assistant that answers your customers automatically across every channel, and then does the work: placing orders in your store, capturing and qualifying leads, and booking appointments. Plus WhatsApp calling, voice notes, broadcasts, analytics and a developer API.
Connect every channel
Meet your customers wherever they are. Standard plans include WhatsApp, Instagram & Messenger, and the Custom plan adds TikTok, Telegram, Shopify, Gmail and an embeddable website chat widget. Every channel shares one inbox and the same AI assistant.
One AI assistant. Every kind of business.
Every WiseChatt plan includes an AI assistant that answers your customers automatically across WhatsApp, Instagram & Messenger using only the business details you provide. You just step in when you want to. See it work for your industry 👇
Turn DMs into orders
The WiseChatt AI assistant handles Luxe Apparel's Instagram chats automatically, using only the business details you provide. Your team steps in only when it wants to.
- Answers stock, size & price questions instantly
- Recommends products and shares photos
- Places orders and shares tracking automatically
WiseChatt AI · Luxe Apparel
Active now
Trained on your business
Add your services, prices, hours & FAQs once the AI answers using only that.
Replies 24/7 in seconds
Every customer gets an instant, on-brand answer even at 3 AM.
Hands off to your team
Anything it can't handle is passed to a human, right inside your inbox.
AI Assistant
Automatic AI replies
The assistant answers every message instantly across WhatsApp, Instagram and Messenger using your business information handling chats around the clock with no staff needed.
Trained on your business
Paste in your services, prices, hours and FAQs once. The AI answers using only that accurate, on-brand, and it never makes things up.
Knowledge base from your website
Point WiseChatt at your website or Shopify catalogue and it ingests your pages and products, so the AI answers from your own content instead of guesswork.
Replies in your customer's language
English, Urdu, Roman Urdu, Arabic, French, Spanish and more. The assistant mirrors the exact language and script each customer writes in, turn by turn.
Sends your menu, price list or brochure
Upload the files customers always ask for. The AI recognises the request in any wording or language and sends the right file automatically.
Seamless human handoff
When a conversation needs a person, the AI hands it straight to your team inside the shared inbox nothing slips through.
Order Automation & Commerce
Live product, price & stock lookup
The assistant searches your live Shopify catalogue as it chats, quoting the current price, availability, image and product link, never a stale copy.
Automatic order placement
An order confirmed in chat is created in Shopify for real, with structured line items and a split shipping address. Duplicate protection means one chat can never create two orders.
Simulate before you go live
Run order push in simulate mode first: WiseChatt builds the exact order payload from real conversations without writing to your storefront. Flip to live when you're confident.
WhatsApp order confirmations
Storefront orders trigger an approved WhatsApp template with the order number, items, total and order-status link, delivered where customers actually read it.
POS, ERP & custom integrations
Not on Shopify? The same captured order is pushed to your POS, ERP or in-house system through our developer API and signed webhooks on the Custom plan.
Order desk with export
Every captured order lands in the Orders screen with the conversation behind it, status tracking and CSV export for your fulfilment team.
Lead Capture & Pipeline
Every inbound message captured
Every number that messages you becomes a lead automatically (name, contact, channel and first message) with no form, keyword or manual logging step.
AI-written interest labels
A dedicated AI pass summarises what each customer contacted you about, in plain English, whatever language they wrote in.
Pipeline stages & filters
Track every lead through new, contacted, qualified and closed. Filter by status, channel or date to work today's list instead of scrolling an inbox.
CSV export
Export your leads whenever you need them: for your CRM, your sales team, or a follow-up campaign.
Contacts & labels
Sync contacts from Google Workspace and tag audiences with labels like VIP or No Show for targeted broadcasts later.
Department routing
The AI classifies a hand-off into the right department and passes it to that team's owner, instead of dropping it into a general queue.
Appointments & Bookings
Live Google Calendar availability
Availability is recomputed from your real free/busy data on every message, so a slot taken a minute ago is never offered in chat.
Bookings written to your calendar
Once a customer picks a time, the assistant confirms it and creates the Google Calendar event, visible everywhere your team already looks.
Your hours, your rules
Define the days, windows and appointment length you actually take. The AI never offers a time you don't want to work.
Bookings dashboard
Your front desk sees every upcoming appointment with the customer, the channel it came from and the conversation behind it.
Calling, Voice & Rich Messaging
WhatsApp calling
Incoming WhatsApp voice calls ring inside the dashboard and are answered by an agent in the browser, with duration, outcome and the linked chat all recorded.
Voice notes transcribed & answered
Customer voice notes are transcribed automatically and answered like any other message, so no one has to sit and listen to them.
AI voice replies
The assistant can answer a voice note with a natural-sounding voice note of its own, in the voice you pick, with a live preview before you commit.
Emoji reactions
When a customer reacts to a message, the reaction appears on that exact message in your inbox, so a thumbs-up is never mistaken for silence.
Images the AI can read
Photos, screenshots and receipts are analysed by the assistant, which answers about what's actually in the image.
Full media support
Documents, video, stickers, locations and contact cards are all received, stored and shown in the conversation thread.
Inbox & Conversations
Unified team inbox
Every incoming message from WhatsApp, Instagram and Messenger lands in one shared inbox. Users can claim, assign, and transfer conversations without ever losing the thread.
Role-based access
Admins control who sees what. Users are scoped to their assigned conversations while admins get full visibility.
Real-time conversation updates
The inbox refreshes automatically so your team always sees the latest messages without manual reloading.
Automation & Messaging
Automated response flows
Configure multi-step menu bots that qualify leads, take bookings, handle FAQs, and route enquiries all without human intervention.
Broadcast campaigns
Upload a contact list, pick a template, and send personalised messages to thousands of customers in one click.
Message templates
Pre-approved WhatsApp templates for outbound messaging. Manage, edit, and submit templates directly from the dashboard.
Scheduled sends
Queue a message to go out later and let the platform deliver it on time, on the same channel the conversation lives on.
Trigger-phrase campaigns
When a customer sends your campaign phrase (from an ad, a poster or a QR code), WiseChatt records them and fires your follow-up offer after the delay you set.
Scripted bot flows or AI
Run the AI assistant, a classic multi-step menu bot, or both. Switch between them per workspace without rebuilding anything.
Channels & Reach
WhatsApp, two ways to connect
Use the official WhatsApp Business API for full scale and broadcasts, or link a number by QR code when you're not on the Business API yet. Both share one inbox and the same AI.
Instagram & Messenger DMs
Instagram Direct and Facebook Messenger conversations arrive in the same inbox, answered by the same assistant, on official APIs.
Website chat widget
Drop a single script on your site, or install the Shopify theme extension, for an AI-answered chat bubble that shares the inbox with every other channel.
TikTok & Gmail
Answer TikTok business messages and a connected Gmail mailbox with the same AI pipeline, so nothing needs its own tool.
Mobile app with push
Your dashboard in a native app for iOS and Android, with push notifications so agents know the moment a customer messages.
One inbox, every source
Ads, bio links, QR codes, click-to-WhatsApp and your website all funnel into a single thread per customer, no matter how they found you.
Data & Analytics
Broadcast logs & delivery tracking
See exactly which messages were delivered, failed, or bounced. Drill into individual batch results with per-row status tracking.
Contact management
Sync contacts from Google Workspace, apply labels like 'VIP' or 'No Show', and filter your audience for targeted campaigns.
Audit-ready activity logs
Every outbound message is logged with user name, timestamp, and delivery status ready for compliance reviews.
Assignment history
Every hand-off between agents and departments is recorded, per chat and workspace-wide, so you can see exactly who touched a conversation and when.
Usage & message analytics
Track message volume against your plan bundle, response times and team activity in real time, before a limit surprises you.
Multi-workspace organizations
Run several brands, branches or companies under one account, switch between them in a click, and roll their numbers up in one organization view.
Developer Platform & Integrations
Developer API
Create scoped API keys and send or receive messages programmatically from your own application, with per-key permissions.
Signed webhooks
Inbound events are forwarded to your endpoint with a signature you can verify, so your system reacts to conversations in real time.
Gateway (BSP) mode
Use WiseChatt purely as a WhatsApp transport for your own product: we own the Meta connection, templates and delivery; your app owns the logic.
Security & Multi-tenancy
Workspace isolation
Every business gets a fully isolated workspace. Conversations, contacts, users, and Meta credentials are completely separate across tenants.
Secure credential storage
Meta API credentials and Google OAuth tokens are stored encrypted per workspace never shared, never exposed.
JWT-based sessions
Stateless authentication with short-lived tokens means no server-side session storage and no session hijacking risk.
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