Privacy Policy

1. Introduction

WiseChatt ("we", "us", "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding your data.

2. Information We Collect

We collect the following categories of information:

• Account data: name, email address, and hashed password when you register.
• Business data: your business name, Meta WhatsApp credentials (stored encrypted), and Google OAuth tokens.
• Conversation data: messages, contact details, and message metadata from your connected channels (WhatsApp, Instagram, Messenger and others) processed through your workspace.
• Usage data: log data, IP addresses, and feature usage for service improvement.

3. How We Use Your Information

• To provide and operate the Service
• To authenticate users and maintain sessions
• To route and deliver WhatsApp messages on your behalf
• To send service notifications and updates
• To detect and prevent fraud or abuse
• To comply with legal obligations

4. Data Isolation

Each WiseChatt workspace is fully isolated. Your conversations, contacts, users, and credentials are never accessible to other tenants on the platform.

5. Third-Party Processors

We use the following third-party services to deliver the platform:

• Meta (WhatsApp Business API): message delivery and WhatsApp API access
• MongoDB Atlas: database hosting
• Google: contact synchronisation (optional)

Each processor is bound by their own data processing agreements and privacy policies.

6. Meta Platform Data

WiseChatt is a registered Meta Tech Provider. When you connect a Meta asset (such as a WhatsApp Business Account, Instagram or Messenger account) to your workspace, we access and process data through the Meta platform solely to provide the Service on your behalf.

• We only request the permissions required to send and receive messages and manage your messaging assets.
• We do not sell Meta platform data, and we do not use it for advertising or to build user profiles.
• Our use of information received from Meta APIs adheres to the Meta Platform Terms and Developer Policies, including the limited-use requirements.

7. Data Retention

We retain your data for as long as your account is active. When you delete your workspace, we delete all associated data within 30 days, except where retention is required by law.

8. Security

We implement industry-standard security measures including encrypted credential storage, JWT-based authentication, and TLS for all data in transit. No system is 100% secure, so please use strong, unique passwords.

9. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal data. To exercise any of these rights, contact us at privacy@wisechatt.com.

10. Data Deletion

You can request deletion of your data at any time. Deleting your workspace from the dashboard removes all associated account, conversation, contact, and connected-channel data within 30 days. You may also disconnect any Meta asset at any time, which immediately revokes our access to that asset's data. To request manual deletion of your personal or Meta platform data, email privacy@wisechatt.com and we will process your request within 30 days.

11. Cookies

We use session cookies for authentication only. We do not use tracking or advertising cookies.

12. Changes to This Policy

We may update this policy periodically. We will notify you of material changes via email or an in-app notice at least 14 days before they take effect.

13. Contact

For privacy questions or data requests, contact privacy@wisechatt.com.