All case studies
Car dealership
Automotive · Pakistan
3,100 customer chats a month, 85% answered by AI.
A large car dealership with thousands of customer questions a month on WhatsApp and Instagram. The agent handles the volume so the sales team spends its time on serious buyers.
3,100
customer chats
9,500
messages handled
85%
of replies sent by AI
9 sec
median first reply
Last 30 days, 15 Sep – 15 Oct 2026, from the live workspace.
Channels
WhatsApp Business API, Instagram
Connected to
Shared team inbox
On WiseChatt since
August 2026
What the agent does
- Answers customers on WhatsApp and Instagram in seconds
- Understood 495 voice notes and 404 photos in a month
- Spots job applications and passes them to the team, out of the sales conversation
- Replies in a median of 9 seconds
When it hands off
Pricing questions are the top reason it hands a chat to the sales team, with the customer's other questions already answered and the chat ready to continue.
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