All case studies
Pizza restaurant
Restaurant · Pakistan
215 orders in 30 days. Almost half of them after 10 PM.
A pizza restaurant that went live on WiseChatt in late August. Customers order on WhatsApp, often late at night. The agent takes every order and the team barely types at all.
215
orders in 30 days
165 of 349
chats ended in an order
98
orders between 10 PM and 8 AM
17
replies typed by staff all month
Last 30 days, 15 Sep – 15 Oct 2026, from the live workspace.
Channels
WhatsApp Business API
Connected to
WiseChatt order desk
On WiseChatt since
August 2026
What the agent does
- Takes the full order in chat: items, quantities and address
- Handles the late-night rush: 46% of all customer messages arrive between 10 PM and 8 AM
- Understood 337 voice notes in a month, so customers can just say their order
- Sent 2,633 replies while staff typed 17
When it hands off
Anything the menu and policies don't cover is flagged for the team, and staff can step into any chat with one click.
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