All case studies
Online store
Ecommerce · Pakistan
951 chats. 6,043 AI replies. 5 typed by a human.
An online store running on Shopify, selling over WhatsApp and its website chat. The agent runs the inbox almost entirely on its own and pushes orders straight into the store.
106
orders taken in chat
1 in 10
chats end in an order
99.9%
of replies sent by AI
31
orders placed overnight
Last 30 days, 15 Sep – 15 Oct 2026, from the live workspace.
Channels
WhatsApp (QR-linked), website chat
Connected to
Shopify
On WiseChatt since
July 2026
What the agent does
- Answers product questions from the live Shopify catalogue
- Creates the order in Shopify the moment the customer confirms
- Understood 524 voice notes and 405 photos in a month
- Takes orders around the clock: 31 were placed between 10 PM and 8 AM
When it hands off
Order problems and complaints are routed to the team. Everything else the agent closes itself.
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